Frequently Asked Questions

We use German purity checking machine which gives 99.9% accuracy without damaging gold jewelries.

Yes! The company representatives at the branch ask for valid documents. The seller needs to carry one identity proof i.e. Aadhaar card, PAN card, Driving license or any government authorized identity proof.

Yes, the company does release pledged gold jewelry and helps customers in releasing the pledged gold.

We serve the customers on Sunday as well. However, the customer has to make an appointment before visiting the branch directly.

Our office operates from morning 9:00 AM to evening 8:00 PM, from Monday to Saturday. If it is an emergency, then we work beyond office time as well. A customer has just to inform us in advance.

We pay amounts to customers through both online and offline modes. We pay up to 50,000 in cash to customers and prefer online modes like RTGS, NEFT, IMPS, or UPI for an amount above 50,000.

We use a German-made purity checking machine to check the purity in 10 minutes with 99.99% accuracy, without damaging any gold items.

It totally depends on the quantity of gold, but generally, it does not take more than 10-15 minutes to check the purity of gold and process the amount.

Yes, we release pledged Gold. Irrespective of the place you pledge.

No, we don’t.

Yes, we consider the stone value for valuable stones.

Capital Gold Buyers does not support stolen and illegal gold. Selling stolen gold or fake gold is considered to be a criminal offense if found the person will be held by law enforcement authorities. Anyone age 21 or less can sell gold only with a parent/guardian’s written letter.